Shipping policy

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During high-volume periods, processing times may be longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on the destination and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days
  • International Shipping: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or other factors.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information, if available.

International Shipping

Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

Incorrect Addresses

Please ensure your shipping address is accurate. We are not responsible for delays or losses resulting from incorrect address information provided at checkout.

Lost or Damaged Shipments

If your package is lost or arrives damaged, contact us within 7 days of delivery. We will work with the shipping carrier to investigate and resolve the issue.

Contact Us

For shipping-related questions, contact:

  • Email: aluxe559@gmail.com
  • Phone: 03089140034